How Search Works in Salesforce?

Search uses custom algorithms that consider:

  • Your search terms
  • Ignored words in search terms (for example, “the,” “to,” and “for”)
  • Search term stems (for example, searching for speaking returns items with speak)
  • Proximity of search terms in a record
  • Record ownership
  • Most recently accessed records

You might not have the same search results as another user performing the same search because searches are configured for the user performing the search. For example, if you recently viewed a record, the record relevancy increases and the record moves higher in your search results list. Records you own also move higher in your search results.

How your search works depends on whether you're using SidebarAdvanced, or Global Search.

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